Credits

Understand how Caplena Credits work

Credits are Caplena’s internal currency. You use them to pay for AI-powered analyses and features within the platform.

How credits are used

All compute-heavy, AI-powered actions consume credits. The main actions are:

Analyzing open-ends - Each text entry (one cell in your uploaded file) costs 1 credit per selected text-to-analyze (TTA) column. You’re only charged for the columns you selected to analyze.

What’s free?

• Columns you don’t select for analysis (ratings, demographics, segments)
• Empty cells
• Cells with defined dummy values (like “N/A” or ”-”)

When are credits charged? Credits are charged immediately upon upload, based on your selected TTA columns. You’ll always see a preview of how many credits will be used before confirming.

Free re-analysis runs

Every project includes a number of free AI topic re-assignments depending on your plan. You can:

• Re-run the entire analysis (full run), or
• Make smaller updates like adjusting or reassigning individual topics (partial run)

Partial runs only count proportionally toward your free quota.

What happens after the free runs? Beyond the free quota, additional full runs cost 50% of the original import cost.

Example: If your original import cost 1,000 credits, a full re-run costs 500 credits. You’ll always be notified before any additional credits are used.

LLM Smart Columns

Most plans come with a free quota of Smart Column runs. Once your free quota is used up, each computed row costs 0.25 credits.

What if I make a mistake?

• Every account includes built-in demo projects that don’t consume credits
• For accidental uploads, Caplena is happy to reimburse credits (translation fees may be excluded)
• For testing, upload small sample datasets first

Tracking your credit usage

Monitor your credit balance anytime on your Account Page. Need help? Contact support.